NNAKKI TRUST & SAFETY CENTRE

1. Terms of Service

Purpose

These Terms of Service govern your access to and use of the NNAKKI platform.

They explain:

• your rights and responsibilities
• our responsibilities
• booking rules
• payment obligations
• platform fees
• dispute resolution
• account suspension
• acceptable use

These Terms form a legally binding agreement between you and NNAKKI.

Who these Terms apply to

The Terms apply to:

• Customers
• Beauty professionals
• Wellness professionals
• Mobile professionals
• Salon owners
• Corporate users
• Partners using NNAKKI services

By using NNAKKI you agree to

• ✔ Provide accurate information
• ✔ Maintain only one account unless authorised
• ✔ Keep your login credentials secure
• ✔ Use the platform lawfully
• ✔ Respect all users
• ✔ Pay applicable fees
• ✔ Use NNAKKI for bookings and payments

Platform Rights

NNAKKI may:

• verify identities
• request additional information
• suspend accounts
• remove fraudulent users
• investigate disputes
• update policies
• improve platform functionality

Prohibited Activities

Users may not:

• impersonate another person
• create fake profiles
• manipulate ratings
• solicit off-platform payments
• abuse promotions
• engage in fraud
• use offensive behaviour
• upload illegal content

Limitation of Liability

NNAKKI acts as a trusted digital marketplace facilitating bookings and secure payments.

While we work hard to verify professionals and provide secure infrastructure, NNAKKI does not guarantee the outcome of every service provided by independent professionals.

Updates

These Terms may be updated periodically.

Continued use of the platform constitutes acceptance of revised Terms.

2. Privacy Policy

Your Privacy Matters

NNAKKI respects your right to privacy and is committed to protecting your personal information.

We process information responsibly and transparently in accordance with:

• South Africa's Protection of Personal Information Act (POPIA)
• the EU General Data Protection Regulation (GDPR), where applicable
• other relevant privacy legislation

Information We Collect

We may collect:

Identity Information

• name
• ID/passport
• selfie verification
• date of birth

Contact Information

• email
• mobile number
• address

Financial Information

• bank account
• payout details
• payment history

Booking Information

• appointments
• cancellations
• reviews
• communication history

Device Information

• IP address
• browser
• operating system
• device identifiers

Location Information

When enabled, location helps customers discover nearby professionals and improves booking recommendations.

Why We Use Your Information

We use information to:

• verify identities
• process bookings
• facilitate secure payments
• detect fraud
• prevent scams
• resolve disputes
• improve customer support
• personalise recommendations
• improve our services
• comply with legal obligations

AI & Automated Processing

NNAKKI may use artificial intelligence to:

• detect fraudulent activity
• identify suspicious transactions
• improve search rankings
• personalise recommendations
• translate communications
• improve customer support

Significant decisions affecting users will be subject to appropriate human oversight.

Your Rights

Subject to applicable law, you may:

• access your data
• correct inaccurate information
• request deletion where permitted
• withdraw marketing consent
• object to certain processing
• request a copy of your information

Data Security

We protect information using:

• encryption
• secure payment providers
• access controls
• audit logs
• security monitoring

3. Community Standards

Building a Marketplace Based on Respect

Every interaction on NNAKKI should be:

• Safe
• Respectful
• Professional
• Inclusive
• Honest
• Reliable

We Expect Everyone To

• Treat others respectfully
• Communicate professionally
• Be honest
• Respect appointments
• Respect property
• Respect privacy
• Provide truthful information

Zero Tolerance

The following behaviour may result in immediate suspension:

• Harassment
• Bullying
• Threats
• Discrimination
• Hate speech
• Sexual misconduct
• Violence
• Fraud
• Identity theft
• False reviews
• Bribery
• Extortion
• Illegal activity

Our Community Values

• Trust
• Integrity
• Professionalism
• Safety
• Empowerment
• Accountability
• Inclusivity

4. How NNAKKI Works

A Trusted Marketplace Designed for Independent Professionals

Step 1

Search

Browse verified professionals by:

• location
• service
• availability
• rating

Step 2

Book

Select:

• service
• date
• time
• location

Step 3

Pay Securely

Payment is made securely through NNAKKI.

Funds are held safely until the service is completed.

Step 4

Service Delivery

The professional performs the booked service.

Step 5

Confirmation

Customer confirms completion.

Professionals confirm completion.

Step 6

Escrow Release

Following confirmation and any applicable dispute period, payment is released to the professional in accordance with NNAKKI's payout schedule.

Step 7

Ratings

Both parties may provide ratings and reviews to help maintain trust across the community.

5. Escrow & Secure Payments

Why We Use Escrow

Traditional bookings often expose both customers and professionals to unnecessary risk.

Customers worry about paying for services they never receive.

Professionals worry about cancellations, no-shows, and non-payment.

NNAKKI's escrow system protects both parties.

How Escrow Works

Customer books.

↓

Customer pays securely.

↓

Funds are held in escrow.

↓

Professional delivers service.

↓

Service completion is confirmed.

↓

Any dispute period is observed.

↓

Funds are released to the professional.

Benefits

For Customers

• ✔ Payment protection
• ✔ Fraud prevention
• ✔ Secure transactions
• ✔ Dispute support

For Professionals

• ✔ Guaranteed funds once booking is secured
• ✔ Protection against non-payment
• ✔ Reliable payouts
• ✔ Reduced payment disputes

Secure Payments

Payments are processed through trusted third-party payment providers using industry-standard encryption and security controls. NNAKKI does not store full payment card details.

6. Verification Policy

Trust Begins With Verification

Verification helps build confidence throughout the marketplace.

Professionals may be required to complete one or more of the following:

• Identity verification
• Bank account verification
• Proof of address
• Portfolio review
• Qualification verification (where applicable)
• Business registration verification (where applicable)
• Professional references (future)

Why Verification Matters

Verification helps:

• reduce fraud
• protect customers
• protect professionals
• improve booking confidence
• support dispute resolution
• maintain marketplace quality

Ongoing Verification

Verification may be reviewed periodically.

Users may be asked to submit updated documents if information changes or expires.

Suspension

Verification may be suspended where:

• documents cannot be verified
• fraud is suspected
• false information is provided
• identity cannot be confirmed

7. Ratings & Reviews

Trust Is Earned Through Every Booking

Ratings and reviews help customers make informed decisions while rewarding professionals who consistently deliver excellent service.

Who Can Leave Reviews

Only users who completed a verified booking through NNAKKI may leave a review.[cite: 6]

Reviews cannot be purchased, exchanged, or submitted for bookings completed outside the platform.

What Reviews Should Include

• Professionalism
• Quality of service
• Communication
• Punctuality
• Cleanliness
• Accuracy of the listing
• Overall experience

Prohibited Reviews

Reviews must not contain:

• personal attacks
• hate speech
• discrimination
• false allegations
• private information
• spam
• advertising
• extortion or threats

Moderation

NNAKKI may remove reviews that violate this policy or are determined, after investigation, to be fraudulent, abusive, or unrelated to the actual booking experience.