NNAKKI BUSINESS CENTRE

Enterprise Solutions. Strategic Partnerships. Trusted Business Transactions.

NNAKKI is more than a consumer marketplace.

We provide trusted transaction infrastructure that enables businesses, governments, NGOs, insurers, employers, financial institutions and ecosystem partners to safely connect with verified independent professionals.

The Business Centre outlines the terms governing NNAKKI's business-to-business services, strategic partnerships and enterprise technology integrations.

1. Corporate Voucher Terms

Purpose

NNAKKI Corporate Vouchers enable organisations to purchase digital beauty, wellness and personal care benefits for employees, customers, members or beneficiaries.

Corporate Vouchers may be used as part of:

  • Employee wellness programmes
  • Staff recognition initiatives
  • Corporate gifting
  • Customer loyalty programmes
  • Women's empowerment initiatives
  • NGO and donor programmes
  • Government support initiatives
  • Skills development programmes
  • Health and wellness campaigns

Voucher Issuance

Corporate Vouchers may be issued:

  • electronically
  • through unique voucher codes
  • via employee accounts
  • through employer dashboards
  • through API integrations (future)

Each voucher has:

  • a unique identifier
  • an allocated value
  • an expiry date (where applicable)
  • permitted redemption conditions

Redemption

Corporate Vouchers may be redeemed only through eligible bookings made on the NNAKKI platform.

Vouchers cannot:

  • be exchanged for cash
  • be transferred unless expressly permitted
  • be resold
  • be redeemed outside NNAKKI

Partial Redemption

Where permitted:

  • unused voucher balances may remain available until expiry; or
  • the full voucher value may be consumed in a single transaction,

depending on the specific corporate programme.

Lost or Stolen Vouchers

NNAKKI is not responsible for vouchers that are shared, transferred or used without authorisation unless the unauthorised use results from a security incident within NNAKKI's systems.

Expiry

Voucher validity periods are determined by the sponsoring organisation unless otherwise agreed.

Expired vouchers cannot be redeemed unless required by applicable law or specifically extended by NNAKKI or the sponsoring organisation.

Fraud Prevention

NNAKKI reserves the right to suspend voucher redemption where fraud, misuse or unauthorised activity is suspected.

2. Enterprise Terms

Purpose

These Enterprise Terms govern organisations using NNAKKI's enterprise services.

Enterprise customers may include:

  • Corporates
  • Government departments
  • Municipalities
  • NGOs
  • Development agencies
  • Universities
  • Insurance companies
  • Medical schemes
  • Financial institutions
  • Retail groups
  • Hospitality businesses
  • Construction companies
  • Agricultural organisations

Enterprise Services

Depending on the agreement, enterprise services may include:

  • Corporate booking solutions
  • Employee wellness programmes
  • Voucher management
  • Marketplace access
  • Professional sourcing
  • Digital workforce management
  • Enterprise reporting
  • Skills and workforce analytics
  • AI-enabled labour market insights (future)
  • Enterprise payment solutions

Enterprise Responsibilities

Enterprise customers agree to:

  • provide accurate organisational information
  • nominate authorised users
  • comply with applicable laws
  • protect login credentials
  • use services only for lawful purposes
  • respect platform policies

Service Availability

NNAKKI aims to provide reliable platform availability but does not guarantee uninterrupted access.

Scheduled maintenance, upgrades or unforeseen technical issues may temporarily affect service availability.

Where practical, advance notice of planned maintenance will be provided.

Confidentiality

Both parties agree to protect confidential information exchanged during the business relationship.

Separate Non-Disclosure Agreements may apply to specific projects or integrations.[cite: 1]

Data Ownership

Enterprise customers retain ownership of their business data.

NNAKKI retains ownership of:

  • platform software
  • infrastructure
  • algorithms
  • AI systems
  • analytics methodologies
  • marketplace technology

Termination

Enterprise agreements may be terminated:

  • by mutual agreement
  • upon expiry
  • for material breach
  • where required by law
  • for prolonged non-payment

Termination does not affect obligations relating to confidentiality, intellectual property, payment or data protection that are intended to survive.

3. API Terms (Future)

Purpose

As NNAKKI expands, selected partners may be granted access to NNAKKI APIs to integrate bookings, payments, identity verification, reporting and other approved services into their own systems.

API access is available only with NNAKKI's prior written approval.

Permitted Use

Approved API users may access only those functions expressly authorised under their agreement.

API access must not be used to:

  • replicate the NNAKKI platform
  • build competing marketplaces
  • harvest user data
  • bypass platform fees
  • interfere with platform operations

Security Requirements

API partners must:

  • protect API credentials
  • implement secure authentication
  • encrypt data in transit
  • monitor unauthorised access
  • notify NNAKKI promptly of security incidents

Rate Limits

To protect platform stability, NNAKKI may impose:

  • request limits
  • usage quotas
  • bandwidth restrictions
  • scheduled maintenance windows

These limits may change from time to time.

Intellectual Property

API documentation, SDKs, schemas and related materials remain the intellectual property of NNAKKI.

No licence is granted except as expressly provided in writing.

Availability

NNAKKI may modify, improve or discontinue APIs where necessary to improve security, performance or functionality.

Reasonable notice will be provided for material changes where practical.

4. WhatsApp Terms

Purpose

NNAKKI uses WhatsApp Business to provide customers and professionals with a convenient, secure and familiar communication channel.

These Terms apply to interactions through NNAKKI's official WhatsApp Business services.

Services Available

Depending on availability, WhatsApp services may include:

  • Professional onboarding
  • Customer onboarding
  • Booking assistance
  • Appointment reminders
  • Booking confirmations
  • Customer support
  • Verification updates
  • Notifications
  • AI-assisted conversational support
  • Future booking management

Official Communications

Customers should interact only with NNAKKI's verified WhatsApp Business account.

NNAKKI will never request:

  • passwords
  • banking PINs
  • one-time verification codes
  • confidential payment credentials

through WhatsApp.

Message Monitoring

To improve platform safety and service quality, messages exchanged through NNAKKI-managed WhatsApp channels may be analysed using automated systems and reviewed by authorised personnel where necessary for:

  • fraud prevention
  • dispute resolution
  • service improvement
  • abuse detection
  • regulatory compliance

Personal information will be handled in accordance with our Privacy Policy.

Acceptable Use

Users must not use WhatsApp services to:

  • send abusive messages
  • distribute spam
  • engage in harassment
  • promote illegal activity
  • attempt fraud
  • bypass platform payments

Availability

WhatsApp services depend on third-party infrastructure.

NNAKKI cannot guarantee uninterrupted availability where outages occur outside its control.

5. Partner Agreements

Building Trusted Partnerships

NNAKKI collaborates with strategic partners who share our commitment to empowering independent professionals and strengthening trusted digital transactions.

Partners may include:

  • Technology companies
  • Payment providers
  • Identity verification providers
  • Educational institutions
  • Industry associations
  • Beauty brands
  • Government agencies
  • Development finance institutions
  • NGOs
  • Corporate organisations
  • Training providers
  • Research institutions

Partnership Principles

All partnerships should promote:

  • trust
  • transparency
  • innovation
  • customer protection
  • professional empowerment
  • responsible technology
  • ethical business practices

Partner Responsibilities

Partners are expected to:

  • comply with applicable laws
  • maintain confidentiality
  • protect personal information
  • respect intellectual property rights
  • avoid conflicts of interest
  • uphold NNAKKI's Community Standards

Branding

Partners may not use NNAKKI's:

  • logo
  • trademarks
  • marketing materials
  • platform screenshots
  • case studies

without prior written approval.

Joint Marketing

Any joint marketing activities must be approved in advance by both parties and comply with applicable privacy and marketing laws.

Intellectual Property

Each party retains ownership of its pre-existing intellectual property.

Any newly created intellectual property will be governed by the relevant partnership agreement or statement of work.

Confidentiality

Partners must maintain the confidentiality of all commercially sensitive, technical and personal information obtained through the partnership.

Separate confidentiality or non-disclosure agreements may be required.

Compliance

Partners must comply with:

  • applicable laws and regulations
  • data protection legislation
  • anti-bribery and anti-corruption laws
  • sanctions and export control requirements where applicable
  • NNAKKI's Trust & Safety standards

Termination

NNAKKI may suspend or terminate a partnership where:

  • material contractual breaches occur
  • fraud or misconduct is identified
  • legal or regulatory obligations require termination
  • continued partnership would expose users or the platform to unacceptable risk

Our Commitment to Business Partners

NNAKKI is building the trusted transaction infrastructure that will power Africa's informal services economy. Our Business Centre provides a clear governance framework for organisations integrating with or partnering with NNAKKI, ensuring that every commercial relationship is built on transparency, security and shared value. Whether supporting employee wellness through Corporate Vouchers, enabling enterprise workforce solutions, integrating future APIs or collaborating with strategic partners, we are committed to creating long-term partnerships that advance economic inclusion, strengthen digital trust and deliver measurable impact across beauty, hospitality, construction, agriculture, healthcare and the broader informal economy.

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