NNAKKI LEGAL CENTRE

1. Privacy Policy

Your Privacy Matters

Your privacy is fundamental to the trust that underpins the NNAKKI marketplace.

We collect and process personal information only where there is a lawful basis to do so and only for legitimate business purposes.

This Privacy Policy applies to all NNAKKI websites, mobile applications, WhatsApp services, APIs and future digital products.

Information We Collect

We may collect:

Identity Information

• Name
• ID or passport number
• Selfie verification
• Date of birth (where required)

Contact Information

• Email address
• Mobile number
• Physical address

Professional Information

For Professionals:

• Portfolio
• Qualifications
• Certifications
• Business registration details
• Banking information
• Verification status

Transaction Information

• Bookings
• Payments
• Escrow records
• Refunds
• Payouts
• Reviews
• Disputes

Device Information

• IP address
• Browser type
• Device identifiers
• Operating system
• App version

Location Information

Where permission has been granted:

• GPS location
• Service location
• Approximate location for search results

Why We Collect Information

Your information helps us:

• verify identities
• facilitate bookings
• process payments
• prevent fraud
• improve search results
• personalise recommendations
• provide customer support
• resolve disputes
• comply with legal obligations
• improve our services

Information Sharing

We may share information only where necessary with:

• payment providers
• identity verification providers
• cloud infrastructure providers
• customer support providers
• legal authorities where required by law
• trusted technology partners

We never sell personal information to third parties.

International Transfers

As NNAKKI expands internationally, personal information may be processed in jurisdictions outside South Africa.

Where cross-border transfers occur, we implement appropriate safeguards to protect your information in accordance with POPIA, GDPR and other applicable laws.

Your Privacy Rights

Subject to applicable law, you may:

• access your personal information
• correct inaccurate information
• request deletion where legally permitted
• object to certain processing
• withdraw marketing consent
• request data portability where applicable

2. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit the NNAKKI website or use our digital services.

Cookies help us improve your experience by remembering preferences, securing your session and understanding how users interact with our platform.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for:

• logging in
• maintaining secure sessions
• processing bookings
• protecting accounts

Without these cookies, core platform functionality may not work.

Performance Cookies

These help us understand:

• page performance
• loading speeds
• navigation behaviour
• platform reliability

Functional Cookies

These remember:

• language preferences
• location preferences
• recently viewed services
• user settings

Analytics Cookies

These help us improve our services by measuring:

• visitor numbers
• booking flows
• feature usage
• platform performance

Marketing Cookies

Where consent has been provided, these cookies may help us:

• personalise advertising
• measure campaign effectiveness
• recommend relevant services

Managing Cookies

You may:

• accept cookies
• reject non-essential cookies
• change preferences through your browser settings

Disabling certain cookies may affect some platform functionality.

3. POPIA Privacy Notice

Our Commitment to POPIA

NNAKKI processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

We are committed to ensuring that personal information is processed lawfully, fairly and transparently.

Lawful Processing

We process information based on one or more lawful grounds, including:

• your consent
• the performance of a contract
• compliance with legal obligations
• legitimate business interests
• protection of vital interests where applicable

Your POPIA Rights

You may:

• request access to your information
• request correction
• object to certain processing
• request deletion where legally permissible
• lodge a complaint with the Information Regulator of South Africa

Information Officer

NNAKKI has appointed an Information Officer responsible for ensuring compliance with POPIA and handling privacy-related enquiries.

Contact details for the Information Officer are available on the NNAKKI website.

4. Data Processing Agreement (DPA)

Purpose

This Data Processing Agreement applies where NNAKKI processes personal information on behalf of customers, professionals, business clients or partners, or where third-party service providers process personal information on behalf of NNAKKI.

Roles

Depending on the circumstances:

• NNAKKI may act as a Data Controller (Responsible Party).
• NNAKKI may act as a Data Processor (Operator).
• Third-party providers may process data on behalf of NNAKKI.

Processing Obligations

All processors must:

• process information only on documented instructions
• implement appropriate technical and organisational security measures
• maintain confidentiality
• notify NNAKKI of data breaches without undue delay
• assist with data subject requests
• return or securely destroy personal information when processing ends, unless retention is required by law

Sub-processors

Third-party processors may only be engaged where they provide appropriate safeguards for the protection of personal information.

5. Intellectual Property Policy

Ownership

Unless otherwise stated, all intellectual property associated with NNAKKI remains the exclusive property of NNAKKI (Pty) Ltd or its licensors.

This includes:

• software
• source code
• platform architecture
• logos
• trademarks
• designs
• text
• graphics
• photographs owned by NNAKKI
• videos
• training materials
• documentation
• AI models developed by NNAKKI
• proprietary algorithms
• transaction workflows
• business methods
• databases

User Content

Customers and Professionals retain ownership of the content they create, including photographs, portfolios and reviews.

By uploading content to NNAKKI, users grant NNAKKI a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and use that content for the operation, promotion and improvement of the platform, subject to applicable law and this Policy.

Restrictions

Users may not:

• copy platform software
• reverse engineer systems
• scrape platform data
• reproduce content without permission
• misuse NNAKKI branding
• register confusingly similar trademarks or domain names

6. Copyright Policy

Respecting Creative Works

NNAKKI respects the intellectual property rights of others and expects all users to do the same.

Copyright Infringement

Users must not upload content that infringes another person's copyright, including:[cite: 3]

• copied portfolio images
• stock images presented as original work
• copyrighted videos
• copied educational material
• unauthorised branding
• music used without permission

Reporting Copyright Concerns

Copyright owners may submit a notice including:

• identification of the copyrighted work
• identification of the infringing content
• evidence of ownership
• contact details
• a declaration made in good faith

Repeat Infringers

Users who repeatedly infringe copyright may have their accounts suspended or permanently removed.

7. AI Usage Policy

Responsible AI

Artificial Intelligence helps NNAKKI improve safety, efficiency and the customer experience.

AI supports—not replaces—human judgement in important decisions.

How AI May Be Used

NNAKKI may use AI to:

• recommend Professionals
• improve search results
• detect fraud
• identify suspicious transactions
• monitor unusual platform behaviour
• support customer service
• assist with translations
• improve platform accessibility
• detect spam and abusive content
• generate operational insights
• improve marketplace performance

Human Oversight

Where AI contributes to significant decisions affecting users, such as fraud investigations, account suspensions or verification reviews, appropriately authorised personnel will review the relevant information before a final decision is made, except where immediate action is necessary to protect users or comply with legal obligations.

AI Limitations

While AI enhances the platform, it may not always be accurate.

Users should not rely solely on AI-generated recommendations or automated responses when making important decisions.

Responsible Use by Users

Users must not use NNAKKI to:

• generate unlawful content
• impersonate others
• upload AI-generated portfolio images presented as real work
• manipulate reviews using AI
• automate fraudulent activity
• create misleading identities

8. Marketing Consent Policy

Your Choices Matter

We believe marketing should be relevant, respectful and permission-based.

Communications You May Receive

Subject to your preferences, NNAKKI may send:

• booking reminders
• appointment confirmations
• promotional offers
• newsletters
• platform updates
• new feature announcements
• surveys
• educational content
• event invitations
• business opportunities

Consent

Where required by law, we will ask for your consent before sending direct marketing communications.

You may withdraw your consent at any time.

Managing Preferences

You can update your communication preferences through your account settings or by using the unsubscribe link included in marketing emails and messages.

Please note that essential service communications, such as booking confirmations, payment receipts, security alerts and policy updates, cannot be opted out of while you maintain an active account.

Third-Party Marketing

NNAKKI does not sell or rent your personal information to third parties for their independent marketing purposes.

Where we collaborate with trusted partners on joint campaigns, any sharing of personal information will occur only with an appropriate lawful basis and in accordance with this Legal Centre.