NNAKKI PROFESSIONAL SUCCESS CENTRE

1. Professional Terms

Purpose

These Professional Terms govern your participation as a service provider on the NNAKKI platform.

By registering as a Professional, you agree to:

• Maintain accurate profile information.
• Deliver services professionally and safely.
• Honour confirmed bookings.
• Accept bookings only for services you are qualified to perform.
• Comply with all NNAKKI policies.
• Accept secure payments exclusively through NNAKKI for bookings made on the platform.
• Pay applicable platform service fees.

Professionals remain independent service providers and are not employees, partners or agents of NNAKKI.

Professional Responsibilities

Professionals are responsible for:

• Maintaining licences or certifications where legally required.
• Setting accurate pricing.
• Keeping calendars up to date.
• Providing quality services.
• Arriving punctually.
• Maintaining professional communication.
• Protecting client confidentiality.
• Following applicable health and safety regulations.

Platform Rights

NNAKKI may:

• Verify information.
• Suspend accounts.
• Request updated documentation.
• Investigate complaints.
• Remove fraudulent profiles.
• Adjust search rankings based on quality and reliability.
• Update platform features and policies.

2. Professional Code of Conduct

Our Commitment to Excellence

Professionalism is the cornerstone of trust.

Every Professional is expected to uphold the highest standards of integrity, courtesy and respect.

Professional Expectations

Professionals must:

• ✔ Be honest.
• ✔ Treat every client equally.
• ✔ Communicate respectfully.
• ✔ Deliver the booked service.
• ✔ Honour agreed prices.
• ✔ Respect appointments.
• ✔ Respect client property.
• ✔ Respect client privacy.
• ✔ Maintain confidentiality.

Professional Integrity

Professionals may not:

• Request payment outside NNAKKI.
• Circumvent platform fees.
• Misrepresent qualifications.
• Upload misleading portfolio images.
• Manipulate reviews.
• Engage in discriminatory behaviour.
• Harass clients.
• Use abusive language.
• Provide services while impaired by drugs or alcohol.

Ethical Business Practices

Professionals are encouraged to:

• Build long-term customer relationships.
• Continue learning.
• Improve service quality.
• Support fellow professionals.
• Report fraudulent activity.

3. Health & Safety Standards

(Expands your current Health & Safety Policy.)

Our Commitment

Every appointment should be safe, hygienic and comfortable.

Professionals must maintain high standards regardless of whether services are delivered:

• at the client's home
• from a salon
• from a home studio
• from a mobile setup
• during pop-up events

Hygiene Requirements

Professionals must:

• Wash or sanitise hands before every appointment.
• Use clean towels.
• Use sterilised tools.
• Replace disposable items after each client.
• Maintain clean workspaces.
• Dispose of waste safely.

Client Consultation

Before every appointment:

• Discuss allergies.
• Discuss skin sensitivities.
• Explain procedures.
• Obtain informed consent where appropriate.
• Recommend patch testing for relevant chemical services.

Illness Policy

Professionals must not provide services when experiencing contagious illnesses or conditions that may compromise client safety.

Incident Reporting

Any accident, injury or serious health concern occurring during an appointment should be reported promptly through the NNAKKI platform.

4. Cancellation & Rescheduling

(Expands your existing policy.)

Our Philosophy

Professionals depend on confirmed bookings for their income.

Customers deserve flexibility.

Our cancellation policy balances fairness for both parties.

Professional Responsibilities

Professionals should avoid cancelling confirmed bookings except where genuinely unavoidable.

Repeated cancellations may affect:

• Professional Ranking
• SuperPro eligibility
• Search visibility
• Platform standing

Legitimate Reasons

Examples include:

• illness
• family emergency
• severe weather
• security concerns
• vehicle breakdown
• force majeure

Evidence may be requested.

Misuse

Professionals who repeatedly cancel bookings without valid reasons may face:

• warnings
• ranking reductions
• temporary suspension
• permanent removal

5. Professional Verification Policy

Why Verification Matters

Customers place enormous trust in professionals entering their homes or providing personal services.

Verification helps maintain marketplace confidence.

Verification Levels

Basic Verification

• Email
• Mobile number

Identity Verification

Government-issued ID.

Banking Verification

Verified payout account.

Address Verification

Proof of residence.

Professional Verification

• Portfolio review.
• Qualifications (where applicable).
• Business registration (optional where relevant).

Enhanced Verification (Future)

• Background screening
• Police clearance (where applicable)
• Professional association membership
• Insurance verification

Renewal

NNAKKI may periodically request updated documents to ensure verification remains current.

6. Identity Verification

Purpose

Identity Verification protects both customers and professionals.

Verification helps prevent:

• identity theft
• fake profiles
• fraud
• duplicate accounts
• financial crime

Documents Accepted

Examples may include:

• South African ID
• Passport
• Driver's licence (where permitted)
• Residence permit (where applicable)

Selfie Verification

Professionals may be asked to complete a live facial verification process to confirm that the account holder matches the submitted identity document.

Verification Outcomes

Accounts may be:

• Verified
• Pending
• Requires additional information
• Rejected
• Suspended

7. Portfolio Standards

Your Portfolio Is Your Digital Shop Window

High-quality portfolios increase customer confidence.

Image Requirements

Images should:

• Be your own work.
• Be high resolution.
• Be well lit.
• Clearly show the service.
• Represent recent work.
• Accurately reflect your skills.

Prohibited Content

Do not upload:

• stock images
• copyrighted material
• AI-generated work presented as your own
• misleading before-and-after images
• offensive content
• inappropriate imagery

Portfolio Reviews

NNAKKI may review submitted images and request replacements where they do not meet platform standards.

8. Equipment & Hygiene Standards

Professional Equipment

Professionals are responsible for ensuring that all equipment is:

• clean
• sanitised
• safe
• functional
• maintained

Single-Use Items

Disposable items must never be reused.

Examples include:

• nail files (where appropriate)
• waxing applicators
• gloves
• wipes
• cotton products

Electrical Equipment

Professionals must regularly inspect electrical tools for safety and proper operation.

Product Standards

Products must:

• be genuine
• be within expiry dates
• be stored correctly
• comply with relevant regulations

9. Professional Ranking Policy

How Ranking Works

NNAKKI aims to connect customers with professionals who consistently deliver excellent service.

Ranking is influenced by multiple factors, including:

• completed bookings
• customer ratings
• review quality
• punctuality
• response time
• booking acceptance
• cancellation history
• profile completeness
• verification status
• dispute history
• recent activity
• location relevance

Fairness

No Professional can purchase higher search rankings.

Rankings are earned through trust and consistent performance.

Continuous Improvement

Professionals can improve visibility by:

• completing more bookings
• responding quickly
• maintaining excellent reviews
• avoiding cancellations
• updating portfolios
• remaining active

10. SuperPro Programme

Recognising Excellence

SuperPro is NNAKKI's highest professional recognition.

It recognises professionals who consistently demonstrate exceptional quality, reliability and customer service.

Indicative Eligibility

Professionals may qualify by consistently meeting platform standards such as:

• High average ratings.
• Low cancellation rates.
• Strong response times.
• Excellent punctuality.
• Complete verification.
• High booking completion rates.
• Professional conduct.
• Active platform participation.

Eligibility is reviewed on an ongoing basis and may change over time.

SuperPro Benefits

Members may receive:

• Priority search placement.
• SuperPro badge.
• Increased visibility.
• Early access to new features.
• Invitations to exclusive events.
• Business development opportunities.
• Marketing campaigns.
• Corporate booking opportunities.
• NNAKKI Academy discounts.

Maintaining SuperPro Status

SuperPro recognition may be removed if standards are no longer maintained.

11. Earnings & Payout Policy

Transparent Earnings

Professionals always know how their earnings are calculated.

For each booking, the app displays:

• Service fee.
• Platform fee.
• Call-out fee (if applicable).
• Taxes (where applicable).
• Estimated payout.

Secure Escrow

Customer payments are securely held in escrow until the booking has been completed and confirmed in accordance with NNAKKI's Escrow Policy.

Payout Schedule

Subject to successful service completion and the applicable dispute resolution period:

• Funds are released from escrow.
• Payouts are transferred to the verified bank account registered on the Professional's profile.
• Processing times may vary depending on banking partners and public holidays.[cite: 5]

Deductions

Applicable deductions may include:

• Platform service fees.
• Third-party payment processing fees where disclosed.
• Approved refunds or dispute adjustments.
• Applicable taxes where legally required.

Failed Payouts

If a payout cannot be completed due to incorrect banking information or other technical issues:

• The payout will remain pending.
• The Professional may be required to update their banking details.
• Funds will be released once the issue has been resolved.